Meet the Team: Oliver Gregory – Elevating Customer Service at BNS

At BNS, we are committed to delivering exceptional service to our clients. As part of our ongoing dedication to customer satisfaction and continuous improvement, we are thrilled to introduce you to Oliver Gregory, our Head of Customer Service. With Oliver on board, we are taking our customer service to new heights and ensuring that our clients receive the best possible experience. 

A Focus on Customer Service Excellence

Oliver Gregory joined the BNS team earlier this year, bringing with him a wealth of experience and a passion for customer service. His role as Head of Customer Service is to oversee and enhance the overall customer service experience at BNS. Oliver acts as a client-facing extension of the BNS Group, with a primary goal of maintaining and improving high customer service objectives. 

When asked about his role and responsibilities, Oliver shared, “I am ultimately responsible for the overall customer service experience of BNS with the emphasis on maintaining and improving high customer service objectives. As Head of Customer Service, I act as a client-facing extension of the BNS Group, ensuring our stakeholders receive high levels of customer service and that we exceed expectations. I am committed to working in partnership with the Heads of departments and the wider team to proactively action feedback and identify areas of improvement driving retention and growth.” 

A Commitment to Collaboration

Oliver’s approach to customer service is deeply collaborative. He works closely with various departments and team members to proactively address feedback and identify opportunities for improvement. This collaborative spirit ensures that BNS clients’ needs are not only met but exceeded. 

Oliver’s passion for customer service is reflected in his statement: “Customer Service is in my DNA. I love interacting with customers. This role with BNS provides me with the opportunity to tap into the hearts and minds of our customers to understand their needs better and collaborate with our talented team to deliver on our service commitments.” 

Getting to Know Oliver

In his free time, Oliver enjoys spending quality time with his family. With five daughters, family time is precious, and they often venture into the countryside for long walks together. These outings sometimes lead them to stumble across a local pub. 

A dedicated football enthusiast, Oliver’s passion for the sport is evident. He used to play football and remains a loyal follower of the game. His team is Aston Villa, and he occasionally enjoys watching matches at Villa Park with friends.

Enhancing the BNS Experience

Oliver Gregory’s appointment as Head of Customer Service at BNS reaffirms our commitment to delivering top-tier customer service. With his expertise and dedication, we are confident that our clients will continue to receive the exceptional service they deserve as we continue to grow and expand our services. 

At BNS, we are excited about the positive changes that Oliver’s presence brings to our team, and we look forward to further elevating our customer service standards. Stay tuned for more updates on how Oliver is helping us enhance your experience with BNS.
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