How does it work?
When queries come in outside of your business hours, our dedicated team will be there to assist. We understand that every message counts, so we will take a detailed message on your behalf. Rest assured, we prioritise prompt communication, and as soon as your office reopens, we will swiftly send over the messages received during out of office hours. This ensures that your team can address them without delay, keeping your customers satisfied and informed.
For urgent matters, we understand the need for immediate attention. That’s why we work closely with you to establish a protocol that ensures urgent calls are handled promptly and efficiently. By defining the criteria for urgent matters, we can act swiftly on your behalf, notifying the appropriate individuals or taking immediate action as per your instructions. With BNS, you can rest assured that urgent issues will be resolved in a timely manner, providing peace of mind to both you and your customers.