Qualifications & Bodies

ARMA

ARMA is the leading trade association for residential managing agents in England & Wales. As an ARMA Accredited managing agent, BNS must meet the standards and regulations set out in the ARMA Consumer Charter & Standards and are regularly audited to ensure compliance.

By adhering with the Consumer Charter, there are a number of industry standards to which BNS complies, including but not limited to:

Acting with skill, diligence and without discrimination.
Providing honest, fair, open and transparent services.
Making sure all staff are appropriately trained and knowledgeable.
Complying with all relevant legal requirements and codes of practice.
Holding professional indemnity insurance.

View the video on the right to find out more about the importance and benefits of using an ARMA Accredited managing agent.

IRPM

The Institute of Residential Property Management (IRPM) is the leading body for residential property management professionals.

In order to become a member of the IRPM, individuals take a number of exams and record continued CPD to ensure they are up to date with industry changes. All members must also abide by a Code of Professional Conduct.

At BNS we believe our staff being properly trained and knowledgeable in the industry to be critical in ensuring we can deliver a high level of service to our clients. As well as providing in-house training, we encourage and support our Property Managers in studying towards full IRPM membership.

The Property Ombudsman

BNS is a member of The Property Ombudsman, a not-for-profit independent company set up to provide consumers and property agents with an alternative dispute resolution service.

The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party.

Should you need to contact The Property Ombudsman or require further information about them, more details can be found on their website; www.tpos.co.uk.