BNS Coronavirus Client Statement

Updated Coronavirus Guidance –BNS Limited Client Statement

06 July 2020 – Update

With reference to the UK Governments advice and strategy:

BNS are dedicated to taking appropriate actions to ensure that we protect our staff, contractors and clients whilst ensuring both business continuity and service levels to clients & residents are upheld.

Following the publication of the Covid alert system (currently Level 3), along with daily advice and requests to all citizens, we shall be following their advice and guidance where possible.

At the same time, we shall be taking a pragmatic and common-sense approach to both our clients and staff alike and where available to do so wish to assist our clients during these uncertain times.

All our office-based staff are continuing to work remotely more frequently whilst maintaining high service levels and communication channels under normal circumstances. Our offices are ‘Covid-Secure’ with a suitable risk assessment for our premises detailing additional washing facilities, reduced numbers of staff within the office, rotas to ensure suitable bubbles are working and markings to ensure social distancing of 1 metre plus is adhered to at all times.

Virtual Directors and resident meetings are actively encouraged to ensure communications are upheld where face to face meetings were previously arranged.

Meetings and site visits held outside with our clients have been reinstated with suitable social distancing measures applied and suitable questions asked with regards to whether any attendees are showing symptoms or have been in contact with anyone showing symptoms.

The BNS maintenance team, compliance/cleaning teams and Health & Safety teams are continuing with their site presence whilst adhering to social distancing rules. They continue to pay heightened attention to ‘touch points’ such as intercoms, handles, lift call buttons, light switches etc as well as any Health & Safety tasks including fire alarm and emergency lighting testing. Should you see our teams on site then we request that a safe distance is maintained, allowing social distancing measures to be adhered to at all times.

Any appointments that require close contact and entry into a demised property will be reviewed on a case by case basis and will be carried out to strict social distancing measures as well as face coverings and gloves being mandatory for our contractors.

If there is an urgent requirement to enter into a demised property we request that clients inform BNS, and our maintenance departments, as to whether they have any symptoms or are currently self-isolating with any urgent works being carried out in accordance with social distancing measures.

We wish to thank all our clients for their understanding through these unprecedented and testing times.  We are monitoring the ever-changing situation on a regular basis and adjustments in our strategy will be communicated further as and when appropriate.

We wish for all of us to be able to help safeguard the health of both ourselves and our neighbours and that assistance is provided by those who can to those in need where practically possible to do so.

Notifying BNS of confirmed COVID-19 cases within your development

We ask all clients, homeowners, suppliers and contractors to follow Government guidelines.

Please notify BNS immediately if you have tested positive for the virus or have been in contact with anyone who has.

If you have tested positive for COVID-19 BNS will also arrange for the internal communal areas to be cleaned.

If BNS are made aware that a member of staff, contractor or resident within a development you live or have recently worked in have tested positive for the virus we will let you know.

What actions to take whilst self-isolating

Please take the time to read the content in the below link regarding the governments stay at home guidance.

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection

As well as looking after your physical health, it is also important to look after your mental health whilst in self-isolation.  The below link provides some guidance from the NHS on this.

https://www.nhs.uk/oneyou/every-mind-matters

For up to date information on BNS’ service during the Coronavirus outbreak please visit www.bns.co.uk/coronavirus