BNS Jobs: Property Services Administration Manager, Bristol, Full Time

Are you ready to take the next step on your career journey? BNS is a leading property services company based in Bristol, South Gloucestershire, serving developments across the south of England and Wales.  

At BNS, we’re dedicated to providing independent, tailored solutions to our clients and offer comprehensive property services including residential block management, facilities management, property maintenance, and health and safety. 

We are proud to be an equal opportunities employer and work had to ensure that our work environment is a harmonious and rewarding one. 

Joining our team comes with an array of benefits designed to support your career growth and personal well-being, including: 

  • A competitive salary 
  • Discretionary bonuses  
  • Minimum of 32 days holiday (including bank holidays)  
  • 1 wellbeing day per year  
  • Access to employer funded qualifications and training support  
  • Overtime opportunities  
  • Employee referral scheme bonus 
  • Employee Assistance Programme (EAP) (for all staff and dependants from day 1 of employment, to include 24/7 advice line and confidential counselling sessions and wellbeing app and resources)* 
  • Annual salary reviews  
  • Hybrid working  
  • Flexible working  
  • TOIL (Time Off in Lieu)  
  • Company pension scheme  
  • Career progression opportunities for those who excel in their role 
  • New business referral scheme bonus  
  • Employer funded social events throughout the year 
  • Free parking  
  • Wellbeing champions with staff focussed wellbeing enhancements 

Ready to find out more? Join BNS and be part of a team that values your talent. 

Job Summary:

An exciting opportunity in an expanding Property Services team to lead, develop and performance manage the BNS Property Services Administration team. Undertaking leadership across the helpdesk, scheduling, invoicing, stock control and insurance administration ensuring customer excellence is maintained, always striving for more.

Working alongside the Head of Property Services, you will be the driving force for change and growth. Understanding the business strategy, identifying efficiencies and opportunities whilst reviewing, creating and implementing process and quality assurance metrics

Principle Accountabilities

  • To manage the team’s workflow to enable administrators to complete tasks within set SLAs.
  • To be accountable for providing training and coaching, ensuring all administrators have the capabilities to build strong relationships with the customer and deliver an exceptional customer experience.
  • Co-ordinating and supervising the daily activities of the team, tasks have been processed timely and accurately onto CRM / CAFM systems.
  • Maximising performance and potential of the team to drive process and performance improvements in line with business strategy.
  • Develop, lead, coach and manage your team so that they are competent and delivering to expected standards.
  • Performance manage your team against business objectives (including call listening, file checking and PDPs), customer service requirements and behavioural standards.
  • Drive the team and business to achieve targets.
  • To be a sounding board for ideas and to give advice and assistance as and when required.
  • Identify areas of improvement, always looking for efficiencies that drive excellent service for BNS customers.
  • Be a role model for the team; helping with and in some cases completing, complex tasks. Providing a sign off process to ensure accuracy.

Key Activities

  • Use MI to monitor progress, forecast results and plan for future requirements & incentives.
  • Performance management of the team to deliver results– monthly 1:1’s, call listening, spot checking, providing feedback on good performance and poor performance, sharing of successes, quarterly, mid and annual performance reviews, training and coaching individual team members.
  • Responsibility for answering questions for team, and supporting team on a day to day basis.
  • Being an active part of the team, undertaking complex tasks when needed and providing a point of sign off.
  • Identify and lead process change to ensure process efficiency.
  • Administration and management reporting.
  • Management of out of hours service, including taking active role in escalation process on a rota basis.
  • Playing an active role in BNS.
  • Create a motivational, supportive and collaborative working environment.
  • Actively progressing your personal development through regular 121’s, creating and completing personal and business objectives.

Essential Experience

Demonstrable experience of:

  • managing within a highly driven and fast paced customer service setting.
  • creating and implementing new processes in a quality led organisation.
  • leading a team through change.
  • performance management.
  • Knowledge and experience of managing a helpdesk and scheduling team.
  • Knowledge and experience of invoicing.
  • Experience in working with MI to interrogate and drive results.

Desirable Experience

Experience in Property Services or Facilities Management

Working Hours:

09:00 to 17:00 Monday to Friday.

Job Types: Full-time, Permanent